Terms of service
General Terms and Conditions (GTC)
1. Validity
1.1 Customers within the meaning of these General Terms and Conditions may be consumers and entrepreneurs.
1.2 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or independent professional activity (Section 13 BGB).
1.2 An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, is acting in the exercise of their commercial or independent professional activity (Section 14 BGB). In addition, the rules for consumers also apply to entrepreneurs, unless they place the order in their capacity as entrepreneurs.
2. Customer account and registration
2.1 Customers have the option of using a customer account in our online shop. This account makes it possible to view past orders, manage address data and use other personalised functions.
2.2 Registration takes place via a so-called "passwordless login procedure". No permanent password is used. Instead, customers receive an email with a secure, one-time login password when they attempt to log in. They can use this link to log into their customer account for a limited time.
2.3 The customer is obliged to treat their access data - in particular their e-mail access - confidentially and to protect it from access by third parties. We accept no liability for damage caused by the misuse of e-mail access.
2.4 The customer account is for private use only and is not transferable. We reserve the right to temporarily block or permanently delete customer accounts in the event of breaches of the GTC or suspected misuse.
3. Offer and conclusion of contract
3.1 Offers and prices contained in our webshop, in brochures, adverts and other advertising material do not constitute a legally binding contractual offer, but merely an invitation to the customer to submit an offer.
3.2 By sending the order in our webshop, the customer submits a binding offer to conclude a purchase contract for the goods contained in the shopping basket.
3.3 We confirm receipt of the customer's order by sending a confirmation e-mail immediately after the order process has been completed. With this e-mail, we also inform the customer whether we accept the offer or not. If the offer is accepted, the purchase contract is concluded.
4. Prices and payment
4.1 The prices include the statutory value added tax and other price components. Shipping costs and any fees for payment methods are added to the prices.
4.2 Unless clearly stated otherwise in the product description, all items offered are ready for dispatch immediately.
4.3 Payment is made at the customer's discretion in accordance with the available payment methods. These may vary in individual cases.
In the case of the PayPal payment method, you will receive the PayPal account with the order confirmation. Payment must be made to our account/PayPal account within 10 working days. After receipt of the transfer, we will dispatch the goods in accordance with the stated delivery time.
In the case of direct debit, we or the payment service provider will debit the amount from your account and dispatch the goods on the following day.
In the case of other payment methods, the goods will be dispatched in accordance with the specified delivery time once payment has been made.
4.4 Customs duties and taxes may apply to deliveries to Switzerland and non-European countries.
5. Delivery and delivery time
5.1 The goods are usually delivered from our warehouse.
5.2 If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold shall not pass to the customer until the goods have been handed over, even in the case of sale by despatch.
5.3 If the customer is an entrepreneur, the risk and the risk of despatch shall pass as soon as the goods have been handed over by us to the logistics partner commissioned by us.
6. Warranty
The statutory warranty applies.
7. Retention of title
We reserve title to the goods until the purchase price has been paid in full.
8. Data protection
A detailed data protection declaration can be found on our website under data protection.
9. Cancellation policy
Right of cancellation for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise the right to cancel, you must inform us (SD Grenzgaenger International GmbH, Gablonzer Straße 4, 76185 Karlsruhe, phone: +49 721 451951 05, e-mail: support@grenzgaenger-shop.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to us.
To
SD Grenzgaenger International GmbH
Gablonzer Street 4
76185 Karlsruhe
E-mail: support@grenzgaenger-shop.com
I/we hereby cancel the contract concluded by me/us for the purchase of the following goods (name, order number and price, if applicable):
..............................................................................
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Ordered on (date):
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Received on (date):
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Name and address of the consumer:
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.............................
.............................
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Date:
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Customer signature (only for written cancellation):
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10. Place of jurisdiction, applicable law, invalidity of individual provisions
10.1 The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers who do not conclude the contract for professional or commercial purposes, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.
10.2 If individual provisions of these General Terms and Conditions are invalid, the remaining provisions shall continue to apply.