FAQ

Questions about the store

From Karlsruhe to Milan, from Tokyo to Miami in the USA - Grenzgaenger equipment is carried worldwide by our community. In the last 10 years, we have sent parcels to over 80 countries! For us, Connecting Riders Worldwide also means: Worldwide shipping!

That's why we deliver to almost every country, even to the most remote places, to Styria in Austria or Las Cabras in Chile. So you are always well equipped, no matter where you are.

Due to certain shipping regulations, some regions are currently excluded from shipping. However, we are constantly working to expand our network and offer you even more shipping options. You can find a detailed overview of our shipping countries here.

For inquiries by email, you can reach our customer support team at the following address: support@grenzgaenger-shop.com

You can also reach us from Monday - Friday (except on public holidays) from 09:00 - 16:00 by phone or on WhatsApp at the following number.

+49 721 451951 05

Please note that we cannot take calls on WhatsApp.

We do not currently have a store or warehouse outlet. However, we are always planning special pop-up store events where you can discover our products live on site, try them on and take them home with you.

You can find out when and where the next events are taking place via our newsletter and on our social media channels.

Support

Phone & Whatsapp

Monday to Friday, 09:00 to 16:00

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