Shipping policy
Shipping conditions
Shipping costs:
- DHL National (DE): 5,99€
- DHL International (Europe): 12,99€
- DHL International (RoW) / FedEx International: 29,99€
General shipping information:
Shipping days:
We ship Mondays to Fridays, except on public holidays in the Federal Republic of Germany and/or public holidays in the (federal) state of Baden-Württemberg.
Shipping service provider:
We ship with the logistics service providers Deutsche Post / DHL / DHL Express / FedEx. The choice of shipping service provider depends on the specified delivery address.
Express shipping:
We offer optional express shipping for the following delivery countries: Via FedEx: Australia, Israel, Japan, Canada, Liechtenstein, New Zealand, Norway, Switzerland, Singapore, South Korea, Taiwan, USA
Note: Express shipping is only available for the following payment methods: PayPal, Credit Card, Amazon Pay
Type of parcel:
We generally ship all our parcels insured and with a shipment ID that can be tracked with the respective logistics service provider.
Delivery time:
The delivery time depends on the product with the longest delivery time in your order, we do not make partial deliveries (unless otherwise agreed in advance). Currently, longer delivery times must be expected.
Delivery time Germany: 5-10 days
Delivery time Europe*: 10-20 days
Delivery times RoW**: up to 30 days
* Countries included in the "Europe" group: EU members, Andorra, Great Britain, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City
** Countries included in the RoW group:
RoW = Rest of the world: all countries not included in the Europe group - except: North Korea (= Democratic People's Republic of Korea), Iran, Libya, Cuba, Syria, Somalia, Sudan and other countries to which shipping from Germany is prohibited.
For deliveries to third countries (=outside the EU), any customs/import duties incurred must be paid by the recipient directly to the shipping service provider/the relevant authorities! If a product is unexpectedly out of stock or there are delays, customer service will inform you immediately.