Items must be in their original condition—unworn, unwashed, and with all tags attached. Any accessories or gifts that came with your order should also be returned.

You can return or exchange unworn and undamaged items within 14 days of receipt. Please note that personalized items may be excluded from the return policy.

You can return or exchange items from your order within 14 days of receipt, as long as the product you want is still available.
Here’s how:

• Fill out the packing slip: List which items you’re returning and—if you’d like to exchange them—which product you’d like instead.
• Pack the products securely: Place the items neatly in a package along with the completed packing slip.
• Send the package: Ship the package via a shipping provider of your choice to:

SD Grenzgaenger International GmbH
Gablonzer Str. 4
76185 Karlsruhe
Germany

Once we receive your return, you’ll get a confirmation email.

You can return or exchange items from your order within 14 days of receipt, as long as the product you want is still available.
Here’s how:

• Fill out the packing slip: List which items you’re returning and—if you’d like to exchange them—which product you’d like instead.
• Pack the products securely: Place the items neatly in a package along with the completed packing slip.
• Send the package: Ship the package via a shipping provider of your choice to:

SD Grenzgaenger International GmbH
Gablonzer Str. 4
76185 Karlsruhe
Germany

Once we receive your return, you’ll get a confirmation via email.

Please note that you must declare your shipment correctly to customs. If you have any questions about this, your local customs office can assist you.

With us, you're responsible for the return shipping costs and can use the shipping provider of your choice. If you'd like to exchange an item, we'll ship the new item to you free of charge.

Once we have received and inspected the returned items, the refund will be processed within 7–14 business days and credited to the original payment method.