Grenzgaenger ships worldwide—whether you’re in Germany, Europe, or on the other side of the world. Orders can be shipped to nearly every country. We rely on reliable shipping partners to ensure your order arrives safely and quickly—no matter where you’re headed.

The following countries are excluded from shipping:

North Korea, Iran, Libya, Cuba, Syria, Somalia, Sudan, and all other countries to which shipping from Germany is prohibited by law.

Shipping costs vary depending on the destination region:

• Germany (DHL National): €5.99
• Europe (DHL International): €12.99
• Rest of the World (DHL International / FedEx): €29.99

All shipments are insured and tracked.

The delivery time is based on the item with the longest delivery time in your order. Partial deliveries are made only by prior arrangement. You can find the delivery times directly on the respective product page.

Due to high demand, delivery times may currently be longer than usual.

Standard delivery times:

• Germany: 2–3 business days
• Europe: 3–7 business days
• Rest of the world: up to 30 business days

The European Group includes:
EU member states, Andorra, the United Kingdom, Liechtenstein, Monaco, Norway, San Marino, Switzerland, and Vatican City.

We do not ship to:North Korea, Iran, Libya, Cuba, Syria, Somalia, Sudan, or any other countries to which shipping from Germany is prohibited by law.

As soon as your order has been shipped, you'll receive a shipping confirmation via email.

In the email, you’ll find your tracking number (Tracking ID), which you can use to track your package at any time through the respective shipping carrier.

We ship exclusively through reliable logistics partners:

• Deutsche Post
• DHL
• FedEx

The appropriate shipping provider is automatically selected based on your shipping address.

For shipments to countries outside the EU, customs or import duties may apply. These costs must be paid by the recipient directly to the shipping provider or the relevant authorities.

Orders are shipped Monday through Friday, except on public holidays in Germany or in the state of Baden-Württemberg.

If no one is home when the package is delivered, the shipping carrier will leave a notice. You can then either pick up your package at the nearest pickup location or schedule a new delivery time.

Your order will be shipped directly by us from our warehouse in Karlsruhe. Our 24h Drops come in special collector’s edition packaging. We place great importance on sustainable shipping and try to avoid plastic as much as possible. Instead, we use extra-sturdy boxes to ensure your order arrives safely and undamaged.

Please contact our customer service immediately. We will review the situation and arrange for a replacement or redelivery of the missing or damaged items as soon as possible.