Yes, an exchange or return is possible within 14 days of receiving your order, as long as the desired product is still available.

Of course, you can easily exchange items from your order. Simply follow the steps below:

1. Fill in the delivery bill:
   
   Enter on the delivery bill which items you are returning and which product you would like to receive instead. This will enable us to process your exchange quickly and correctly.
   
2. Pack the products securely:
   
   Place the items together with the completed delivery bill neatly in a parcel.
   
3. Send the parcel:
   
   Send the parcel with a shipping service provider of your choice to the following address:
   
   SD Grenzgaenger International GmbH
   Gablonzer Str. 4
   76185 Karlsruhe
   Germany
   
   Important for returns from non-EU countries:
   
   Please make sure you declare your shipment correctly to customs. If you have any questions, your local customs office will help you.

As soon as we have received your return, you will receive a confirmation by e-mail.

Please make sure you complete the delivery bill in full. This will ensure that we can process your return quickly and smoothly!

We are sorry that an item from your order is damaged - we will of course help you quickly and easily. Please contact our customer service team by email before returning the item: support@grenzgaenger-shop.com.

Please send us the following information so that we can process your request quickly:

• Pictures showing the defect of the item
• Your order number or customer number
• A telephone number where we can reach you in case of queries
  

Our customer service team will review your case immediately and contact you as soon as possible to find the best solution.

If the product is faulty, we will of course cover the return costs and replace the item if possible. If a direct exchange is not possible, we will be happy to offer you a similar product or a full refund.

With us, you pay the return costs and can use the shipping service provider of your choice. If you want an exchange, we will send you the new item free of charge!